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Services

ASSEMBLY

In applications offered in response to customer demands or proposed in comprehensive projects, the integration of multiple products is required.

This process involves placing the sold products in the designated application area, integrating them with other plumbing equipment, selecting appropriate materials such as pipes, fittings, connectors, electrical cables, and executing the installation of all these elements.

COMMISSIONING

The commissioning step is carried out before the Durko Industrial product or product group begins operation within the mechanical and electrical installation system.

During this stage, necessary checks are conducted by the Technical Service personnel, and working conditions with the environment are examined. All adjustments are completed, the product is started for the first time, and its functionality is verified to be properly executed. A commissioning and handover form is filled out, ensuring mutual understanding between the customer and the provider.

MAINTENANCE - REPAIR

Customers who commission Durko Industrial equipment become responsible for warranty and after-sales services. Periodic service contracts conducted in comprehensive applications not only ensure operational safety for customers but also provide significant economic savings.

Timely periodic maintenance and the use of genuine spare parts are crucial for the long-term and trouble-free operation of products, and Durko Industrial acts with meticulous care in this regard.

AUTOMATION

Durko Endüstri, with its expert team, meticulously analyzes the needs of its customers and also produces panel solutions tailored to projects. For projects involving wiring, power supply, and machine power supply in production facilities, it manufactures LV Panels, Automation Panels that enable communication in the factory production process and management of machines, Drive Panels that control motors, MCC Panels, and Control Panels.

EDUCATION

Durko Endüstri aims to enhance the level of service provided to its customers by offering technical training to ensure seamless operation of the supplied products in the field. These training sessions provide comprehensive guidance on how end-users should correctly install, operate, and maintain the products. Additionally, practical solutions for the features, functions, and troubleshooting of the products are among the focal points of these training sessions. As a result, the goal is to enable customers to derive the maximum benefit from the products and enhance the efficiency of their operations.

AFTER-SALES SERVICES

Predicting when spare parts will be needed in advance isn't always easy. Therefore, Durko Endüstri keeps all commonly used spare parts readily available in their warehouses to prevent disruptions in their customers' operations.

With this practice, the Technical Service Team can provide 24/7 service to customers using spare parts available in the warehouses in the event of maintenance or breakdown situations. This fast and effective approach not only ensures business continuity for customers but also increases their satisfaction.

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